Membership Consultant

Firehouse Fitness
Sheffield
From £8.91 an hour
Full-time, Permanent

If you are passionate about fitness, we are looking for experienced Membership Consultants to join our dynamic team at Firehouse Fitness.

You will work across all of our current FHF sites in Sheffield.

If you are target-driven, enthusiastic, able to work as part of a team and thrive on ensuring members receive the best service and care possible, this could be the ideal role for you.

This is a great opportunity for individuals who are target-driven and enthusiastic to work in a Membership Consultant role working alongside, and reporting to and supporting the Sales Manager to ensure that the business achieves its monthly membership targets using pro-active sales activity, follow-up, and managing pipeline members.

Key Tasks & Responsibilities:

  • Liaising with members, answering queries and maximising retention and renewals
  • Work to and confidently achieve sales targets including activity key performance indicators (KPI’s)
  • Arranging appointments for potential new members
  • Keeping track of enquiries and leads
  • Handling/managing all membership sales enquiries by email, telephone and Facebook messages and arranging show rounds
  • Experience of/to maximise lead generation through attendance at outreach events
  • Working with the team, taking full advantage of all cross-sell opportunities/ensuring opportunities to cross-sell are not missed

Who are we looking for?: We are looking for an engaging and motivated individual, who enjoys the challenge of meeting targets and delivering on key metrics. You will be required to prepare a weekly report for the Sales Manager. If you are a strong communicator with great interpersonal skills who thrives in a busy, customer-led environment then this could be a role for you. Strong communication skills are essential and honed interpersonal skills will allow you to maximise every opportunity that is presented to you.

We will be looking for you to be detail orientated and comfortable working with a range of systems, maintaining a live database of current and potential members. A positive, flexible outlook, focussing on solutions to any challenges encountered, within our fast paced gyms is essential within our team environment. In return, we are offering a rewarding role with scope for career progression.

Technical Skills:

  • Experience in a customer facing and sales role
  • Experience of dealing with complaints either face to face or over the phone (ideally both)
  • Ability to multi-task and prioritise tasks accordingly
  • Ability to positively influence others
  • General IT literate

Essential Skills:

  • An outgoing professional disposition with energy and drive in abundance.
  • A positive and resilient attitude.
  • Experience in planning and delivery of marketing and outreach activities.
  • A demonstrable passion for health and fitness.

If you feel that this is the place where you belong and wish to start your career with a ton of new opportunities, please don’t hesitate to apply for the job position.

Job Type: Full-time, Permanent.

Salary: £8.91 per hour.
Additional pay: Bonus scheme, Commission pay

Essential qualifications: GCSE or equivalent (preferred)

Experience: Sales: 1 year (preferred)

Benefits: Gym membership, free advertising of your PT services to our members, business advice and support to help your business succeed, access to free CPD training courses with industry-leading training provider, access to the company pension scheme, Flexible Schedule, On-site Parking

Contract type: Permanent

Salary: £8.91 per hour (employed hours)

Job Types: Full-time, Part-time, Contract, Commission, Permanent

Schedule: 8 Hour shift – Monday to Friday, Weekends, Flexible Working Options Available: Staggered hours, Part-time

COVID-19 considerations: All staff are expected to comply with our Covid secure measures, which include wearing of face masks, regular hand sanitizing and routine cleaning/wiping down of equipment and touchpoints. Personal protective equipment provided or required, Social distancing guidelines in place.

Do you want to know more? Then please apply NOW for the opportunity for an interview and you could be on the path to enhancing your career with Firehouse Fitness.